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Frequently Asked Questions
Your order will be shipped within 2–3 business days. We use express shipping which typically takes 2–3 days once shipped.
Our Metal Wall Art hangs without hooks or nails for the best look. We provide industrial-grade double-sided tape that holds up to 30 lbs.
We’ll send your tracking number via email after dispatch. You can track your order on the USPS website.
We use 3MM Aluminum Composite DiBond — rust and weather-resistant, extensively used in the signage and construction industries.
Yes! Our items are waterproof and rust-resistant, so they mount perfectly outside. The Aluminum Composite DiBond material handles all weather conditions.
Absolutely. We welcome all custom orders including custom colors and sizes. Send us a message at hello@metal-plex.com and our designer will prepare a free mock-up.
Every order is covered by our 30-Day Money-Back Guarantee. Not happy for any reason? Return it within 30 days of delivery for a full refund of the item price, sale items included (return shipping paid by the customer). Personalized pieces get a free remake if we made a mistake, or full store credit. See our Refund Policy for details.
Yes, we offer free shipping to all 50 US states on every order, no minimum required.
Our manufacturing facility is in Austin, Texas. All products are handcrafted right here in the USA.

