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FAQs General Information
When will I receive my order?
Your order will be shipped within 5-7 business days of receipt. We use express shipping which typically takes 2-3 days once shipped.
How to hang Metal Wall Art?
Our Metal Wall Art is best hung without any hooks or nails for the best look. We provide Industrial grade double sided Tape that can take up to 30lbs of weight.
How do I track my order?
We will send the tracking number to you via email after your order has been dispatched. You can track your order from the USPS official website.
Do you ship to PO Boxes?
We do send orders to PO Boxes via USPS shipping services.
What material are the products made of?
The material we use is a 3MM Aluminum composite DiBond. It’s rust and weather-resistant and extensively used in the Signage and construction industries.
What is the weight of your items?
Most of our items weigh between 4-6 lbs
How to hang Metal Wall Art?
Our items are made to hang on a flat wall surface with industry-strength double sided tapes that we send along with the items. If hanging with the 3M double side tape doesn't work for you, we can make predrilled holes in the item, please let us know about this after placing the order so that we can instruct our production team about this.
Can we use these outdoors?
Yes, these items can be mounted outside as the material is waterproof. The material we use is Aluminum composite DiBond. It’s rust and weather resistant and extensively used in Signage and construction industries.
Do you accept custom order requests?
Yes, we welcome all custom orders, including custom colors and sizes. Please send us a message to hello@metal-plex.com and our designer will prepare a free mock-up for you.
What is the shipping time?
We normally ship orders in 2-3 business days.
Do I have to pay for shipping?
We offer free shipping to US.
What is the maximum size you can make?
The maximum size we can make is 96” x 48”
Where are you located?
Our manufacturing facility is in Austin, Texas
Can you make a custom design from a picture?
Yes, we can do it.
How does the backlight work?
The backlight is powered by AA batteries.
What is your refund policy?
For return/refund/replacement policy please click the link below.
https://www.metal-plex.com/policies/refund-policy